Position: Delivery and Warehouse

Status: Full Time  (up to 40 hours/week or maximum of 2,080 hours/year) and/or Seasonal (up to 40 hours/week April- July)

Position Overview:

Delivery and Warehouse’s primary role is to organize, assemble, transport, and unload furniture and products in a safe and timely manner. Items may be delivered to our business or a customer’s home. Delivery and Warehouse personal also need to answer the phone, schedule deliveries, and provide excellent customer service. Works under the direct supervision of the Operations Manager and Patio Office Manager. 

Essential Functions and Duties:

  • Loading, transporting and delivering items to client homes or businesses

  • Schedule customer deliveries according to company standards and guidelines

  • Assemble and unpack product

  • Inspect and review product before being delivered

  • Assist with loading and unloading items

  • Resolve customer complaints, guide them and provide relevant information

  • Pleasantly deal with customers to ensure satisfaction

  • Check in and receive inbound deliveries

  • Transfer product from offsite properties

  • Maintain a clean and organized warehouse

  • Maintain a clean company vehicle

  • Assist in moving furniture

  • Maintain a daily planner/log

  • Complete daily paperwork

Knowledge, Skills and Abilities:

  • Ability to assembly furniture and grills

  • Ability to follow verbal and written directions

  • Verbal communication and interpersonal skills

  • Product knowledge

  • Telephone etiquette

  • Ability to provide excellent customer service

  • Ability to problem solve

  • Organizational skills

  • Ability to be on your feet for long periods of time

  • Ability to work as a member of a team

  • Ability to lift 75lbs or more

  • Computer skills

  • Ability to organize and route deliveries

Education and Training:

  • High School Diploma or its equivalent required

  • All drivers must pass FOLEY testing prior to starting work at Village Green in order to be a DOT certified driver-

  • All drivers must be approved by our insurance company prior to starting work at Village Green- our insurance company requires drivers are 25 years or older.

  • All drivers must maintain a safe and clean driving record

  • All driver must follow transportation laws

  • Prior experience with fork lift/ skid loader desirable but not required

Prior experience in deliveries or other customer service desirable but not required